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Animal Care Center Animal Care Center

Utah Virtual Vet You are Always Connected to your Vet

vet holding dog

What Exactly is Telemedicine?

Telemedicine refers to the practice of medicine that is done remotely. In the context of veterinary medicine, it means that you, our client, do not need to bring your pet into the office every single time you need a veterinarian!

While this service has long been available in the practice of human medicine, it has not been done before in veterinary medicine. This is partially because of regulatory laws which require a VCPR (veterinary-client-patient-relationship), and partially because it just hasn’t been done before! To utilize Utah Virtual Vet Consultation service, you should be a current client of the Animal Care Center; your pet should have a relationship with one of our doctors (Pam Nichols, Kara Tassone, Verona Sheurich, Lindsay Wright, Steph Sheen, Lauren Aynè or Alyssa Grover).

What If I’m Not a Current Client?

Sometimes the most important thing a veterinarian can tell you is whether or not a situation needs immediate care. Should you take your pet to the nearest ER or could you safely wait for a day or so? Even if you are not a current client of the Animal Care Center you may use our “Triage Service”. Our goal is to help you decide whether your pet needs immediate, urgent care or whether your pet’s problem can wait for an appointment later with us or your regular veterinarian. Our veterinarians have the knowledge and experience to help you make an informed decision. Either way, we are here for you. For after hours emergency care we recommend that you use an AAHA Accredited Emergency Veterinary Hospital or AVC on 3300 South in SLC, Utah.

You are also welcome to book an orthopedics consultation service with Dr. Dale Smith

What are the Limitations of Telemedicine?

It is important to understand that there are some limitations as to what we can do over the phone, facetime, Zoom or text. You may need to make a trip in to the office because we may prescribe medications. We might need to see your pet in person to collect samples for diagnostic testing or x-rays. In some cases surgery or other treatments in the hospital may be required. If you are aware of the limitations and are willing to take a chance on this very new service, everyone will benefit, especially your pet!

What Kind of Things Can Be Taken Care of With a “Virtual Pet” Appointment?

  • Skin problems
  • Eye Problems
  • Limping or lameness
  • Coughing and sneezing
  • Lumps and bumps
  • Toe nail issues
  • Cuts, scratches etc.

What are the Benefits of Using Utah Virtual Vet?

The benefits of a virtual veterinary visit are easy to understand! Your pet does not need to get in the car, you do not need to drive, and there is no stress involved with getting into the veterinary hospital. This is especially important for fearful pets or for cats, who frequently go without the care that they need. Utah Virtual Vet can allow timely care of your precious fur-kid.

Orthopedic Consultations

If you are interested in the orthopedics consultation service, you may easily book that online with Dr. Dale Smith.

How Does it Work?

Fill out the form called Telemedicine Appointment.

Pick the timeframe that most fits your needs; either 2 hours or 12 hours for a doctor to contact you. Fill out the Telemedicine request form as completely as you can, give the doctor as much information as possible about what is currently happening with your pet, how long the symptoms have been happening, what types of remedies or treatments you may have tried at home (and to what degree they were successful). The doctor on call will receive a notification of your telemedicine request and will receive a copy of the history form. She will retrieve your pet’s history from our practice software and will then call you, text you or facetime you within the time frame that you specified.

In the event that the doctor cannot make an accurate assessment of your pet’s condition or if she feels that your pet should be seen by a veterinarian immediately, you will be directed to an appropriate facility (depending on your location and the time of day). We have several doctors and technicians set up to perform house calls. There are occasions where the doctor or the technician may come directly to your home to collect samples or complete the examination process.

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